FAQs

Help Guides & Frequently Asked Questions

Payment Processing

Paypal Payment

To pay using PayPal you should add items to your basket and proceed to the checkout in the normal way. Once at the Checkout click on the PayPal button to go to PayPal’s website and complete the transaction.

Credit and Debit Card Payment

We accept a wide range of credit and debit cards including VISA, Mastercard, Switch, Maestro, Delta, SOLO, American Express.

Your card details will be processed by PayPal a third-party payment processor using a 128-bit SSL Certificate to Guarantee complete privacy and security.

Order Cancellation & Refund

Your card will be debited when you place your order through our website. If you cancel your order we will refund your card within 3 working (business) days.

Returns and Exchanges For Books

Managing your Account

When you make a purchase you will be asked to choose a username and password. This allows you to login to our website at any time to check the status of your orders or to make changes to your billing/delivery addresses.

To access your account click on the “Your Account” link at the top of any screen on Christianmagazineuk.com

How secure is Christianmagazineuk.com?

You can trust Christianmagazineuk.com to only use the best available data encryption technology when sensitive data such as passwords details are being requested. We use a Symantec 256-bit SSL Certificate to encrypt all data transferred between your computer and our servers.

In addition, we never store your credit card details (they are processed by Paypal, which collects and confirm payment). The Paypal transaction id provided for a successful transaction is used as a reference regarding the transaction.

Password/Account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Returns and Exchanges For Books

Order Cancellation & Refund

At Christianmagazineuk.com you can shop with confidence in knowing that if you change your mind about something you’ve bought we offer a no-nonsense, hassle-free approach to returns and exchanges. There are some exceptions which are noted below.

Unless faulty we cannot accept returns, or issue refunds for Dated Materials (including dated periodicals), Made to Order items, Customised items, Digital products (including eBooks, music, cards) that have already been downloaded.

Returns for Clothing

How do I report a problem with my order?

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming if a customer’s shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but a customer thinks they haven’t received it, we won’t take responsibility and reship that order.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer.

We would contact a customer on how to proceed; and also contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

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