1. Log into your account
  2. Find order in your orders page – search using order number
  3. Click on order to open order summary
  4. Click “Contact us” on the get help section, to open the problem report window
  5. Write up your problem in detail and upload relevant photos (Required).
  6. Click “submit contact form”


Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.